Privacy Policy

Last Updated: July 16, 2024

This policy applies solely to the products and services of SHARK LIMITED Co., Ltd. It will help you understand how we collect and use your user information, how we use cookies, how we share, transfer, and publicly disclose your user information, how we protect your user information, your rights, the legal basis for our information processing, how this policy is updated, and how to contact us.

How We Collect and Use Your User Information

(I) Information You Voluntarily Provide to Us

Account Data: When you register or log in to our account, we collect your account and contact information, such as your email address, phone number, username, and login credentials. As you interact with our products, we will further collect nicknames, avatars, country codes, language preferences, or time zone information from your account.

Feedback: When you use the feedback and suggestion features in our products, we collect your email address, phone number, and feedback content to promptly address your issues and device malfunctions.

At the same time, depending on the different applications, products, and services, we will collect the corresponding and necessary personal information to provide you with the products and services.

(II) Information Collected Based on Additional Features Provided

We will only collect and use your user information for the business functions stated in this policy. The purpose of collecting user information is to provide you with products or services. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide the corresponding services or respond to the issues you encounter:

When using our services, we may collect information that you voluntarily provide to us or that is necessary for us to provide services, including network logs, device information, location information, and other relevant information.

Frequent read and write operations on the SD card data will be performed to ensure that the relevant logs are saved for subsequent analysis.

To ensure that you can use our services normally, we need to monitor changes in your network status to ensure that the device works properly.

Regarding the user information we collect, we will use it to provide you with identity verification, security prevention, anti-fraud monitoring, archiving backup, and customer security services.

Obtaining Precise/Coarse Location Permissions: Used for the Ai Home camera to access the mobile system's WiFi list for the home page weather display. With your consent, we will collect real-time precise or imprecise geographical location information about you. You can turn off location services in the mobile device system to stop us from collecting your location information.
Obtaining Storage Permissions: Used for local recording of videos and screenshots during live broadcasts or playbacks of the Ai Home camera. With your consent, we will save the videos and screenshots you record for your review, and the related videos and images will only be stored locally on the phone, with a quick access point for deletion.
Obtaining Camera/Album Permissions: Used for scanning QR codes to add the Ai Home camera. Please be aware that even if you have agreed to enable camera/camcorder permissions, we will only collect information when you actively scan the code, take photos, or use the camera/camcorder.
Obtaining Recording Permissions: Used for the voice communication function during live broadcasts of the Ai Home camera. Please be aware that even if you have agreed to enable microphone permissions, we will only collect voice information through the microphone when you actively click the microphone icon in the app or record a video.

Please note that enabling any permission means you authorize us to collect and use the relevant personal information to provide you with the corresponding service. If you disable any permission, it means you have revoked the authorization, and we will no longer continue to collect and use the relevant personal information based on that permission, nor will we be able to provide the service corresponding to that permission. However, your decision to disable permissions will not affect the information collection and use that has been carried out based on your previous authorization.

The above permissions will only take effect with user authorization.

(III) Information We Automatically Collect

Device Information: When you interact with our products, to ensure the normal use of our services, maintain the normal operation of our services, improve and optimize your service experience, and protect the security of your account, we automatically collect device information such as device model, operating system, device hardware serial number (referring to a string of characters embedded in the device by the manufacturer as the unique identifier of the device), Android ID, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

Log Information: When you use the services provided by us or our clients, we automatically collect detailed usage information of our services, which is saved as network logs. For example, your account information, device information, app version, IP address, telecommunications operator, language used, region, access date and time, and error logs when failures occur.

(IV) Exceptions to Obtaining Consent

Please understand that according to laws and regulations as well as relevant national standards, we do not need to obtain your consent to collect and use your user information in the following situations:

Directly related to national security or national defense security;
Directly related to public safety, public health, or significant public interest;
Directly related to criminal investigation, prosecution, trial, or execution of judgments;
For the protection of your or another individual's life, property, or other significant legal rights and interests, and it is difficult to obtain consent;
The user information collected is information that you have voluntarily made public to the public;
Collected from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;
Necessary for signing or fulfilling a contract at your request;
Necessary to maintain the security and stable operation of the software and related services, such as discovering and dealing with software and related service failures;
Other situations stipulated by laws and regulations.

(V) Ensuring Service Safety, Optimizing, and Improving Services

When you use Ai Home, in order to ensure the normal use of the services provided by Ai Home, to accurately locate and resolve issues you encounter while using Ai Home services, to improve and optimize the service experience of Ai Home, to safeguard your account security, and to prevent, detect, and investigate fraud, safety hazards, illegal activities, or violations of agreements, policies, or rules with us, thereby protecting the legitimate rights and interests of you, us, our affiliated companies, partners, and the public, we will collect your device information. This includes device attribute information (hardware model, advertising identifier IDFA, anonymous device identifier OAID, Android ID, IP), device parameters and system information (operating system version and system status, device configuration), device connection information (language used, WIFI information, SSID, BSSID), log information, and other information related to the login environment.

Please understand that when you switch Ai Home from the device screen to run in the background, due to some device models and system reasons, the information collection behavior generated by your previous use of Ai Home related functions may not be able to stop immediately, resulting in a brief background information collection behavior.

Self-Starting and Associated Starting Explanation

To ensure that the application can receive client push broadcast information normally when it is closed or running in the background, the application must use the self-starting capability, which may wake up the application through system broadcasts at certain frequencies.

How We Use Cookies

(I) Cookie Usage

To ensure normal operation, we save the cookies generated after you log in to facilitate persistent login. If you log in with a different device or log out, the cookie will become invalid. We can only read the cookies we provide.

(II) Use of SDKs

To utilize the Ali Push SDK, this application requires the use of an (auto-start) feature, which may periodically broadcast wake-up calls to the application through push notifications for auto-start or associated start behavior. This functionality ensures that you can receive real-time alarm notifications from the network camera. This behavior may be part of some mobile phone settings and cannot be actively turned off by you.

In order to ensure the stable operation of our client, the implementation of features, and to enable you to use and enjoy more services and functions, our application will embed SDKs from authorized partners or other similar applications, such as:

Feiyuan Platform Universal SDK

Functionality: The basic functions of our products are based on this SDK, including registration, login, binding services, device networking, obtaining SD card data, obtaining sensor information, etc.

Types of User Information Collected: Username, phone number, email, IP, region (multilingual).

Types of Device Information Collected: Device serial number, router information, device MAC address, software installation list, device operating system type and version, IMEI, DeviceModel, clipboard information acquisition, etc.

Xiaomi

Functionality: Used to push messages to Xiaomi phone users.

Types of Personal Information Collected: Carrier information, device information (device IMEI).

Huawei

Functionality: Used to push messages to Huawei phone users.

Types of Personal Information Collected: Device information (device IMEI).

VIVO

Functionality: Used to push messages to VIVO phone users.

Types of Personal Information Collected: Read storage information.

OPPO

Functionality: Used to push messages to OPPO phone users.

Umeng

Functionality: Used to push messages to mobile phone users.

Types of Personal Information Collected: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.).

Ali Push

Functionality: Uses its own push channel, or with the help of Xiaomi, Huawei, VIVO, OPPO official push channels, to push messages to users.

Types of Personal Information Collected: Device information, device unique identifier.

Huawei Union Application

Functionality: Uses Huawei's unified scanning service to implement scanning functions.

Types of Personal Information Collected: Camera permissions, storage permissions.

Tencent Bugly

Functionality: Collects crash information to promptly deal with crash issues.

Types of Personal Information Collected: Access to network status, device unique identifier, device MAC address.

Alipay Payment

Functionality: Used for users to purchase data services.

Types of Device Information Collected: Access to network status, device serial number, device MAC address, software installation list, IMEI, sensor acquisition, etc.

WeChat SDK

Functionality: Used for users to purchase data services.

Types of Personal Information Collected: Access to network status, device MAC address, device unique identifier, device serial number, etc.

How We Share, Transfer, or Publicly Disclose Your User Information

We will not share your personal information for any commercial or marketing purposes unrelated to the activation or delivery of the Ai Home product without your consent. We will not rent or sell our customer list. Here are a few limited situations in which we may share your personal information:

With Your Consent: We may share your personal information when we have obtained your permission. For example, if you share your camera with others or accept an invitation to watch someone else's camera.
For External Processing: Our suppliers, service providers, and technicians assist us in processing and storing some information, including helping to answer your questions. They may also assist in monitoring our servers for technical issues. These technicians (as well as our employees) can access certain parts of your personal or account information, but only to the extent related to their work, and these technicians are not allowed to use this data for other purposes. We also have strict policies and technical barriers to prevent unauthorized employees from accessing video data.
As Part of a Business Transition: In the event of a sale or transfer of all or part of the company's assets, your personal information may be sold or transferred. We will require the buyer to treat our data in accordance with the privacy statement at the time of collection.
For Legal Reasons: We will share personal information with third parties if we believe that access, use, preservation, or disclosure of such information is reasonably necessary to (i) satisfy any applicable law, regulation, legal process, or enforceable government request; (ii) enforce our company policies or contracts, including investigating potential violations; (iii) detect, prevent, or otherwise address fraud, security, or technical issues.
For Product Optimization: To optimize our products and provide you with better services, we will share personal data with suppliers or agents who serve us for the purposes stated in this privacy policy. For example, companies we hire to provide data analysis services may need to collect and access personal data for statistical analysis. In such cases, these companies must comply with our data privacy and security requirements.

If you choose to purchase the Ai Home product from a third party and have it installed or serviced by a third party, we cannot control the collection, storage, or sharing of the personal information you share with that third party. For instance, if you purchase an Ai Home smart camera from a retailer, the retailer may collect your personal information as part of the transaction. Or the party installing the device may retain the information you provide to them to assist in servicing the device when needed. Always check the privacy policy of any company that collects your personal information.

How We Store Your Personal Information

We typically store your personal information on our company's servers until you delete or edit it. Additionally, Ai Home may retain your personal information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business interests, fulfill our agreements, and comply with applicable laws.

As mentioned above, some information is processed and stored directly on Ai Home hardware devices. This information is strictly encrypted when transmitted from the device to us. You can delete the information stored on the device by resetting the Ai Home hardware device (the "reset" button is generally located at the bottom or back of the hardware device). You can access, modify, or delete the personal information stored on our servers through the controls in your account.

Your Rights

If you are a user within the scope of the General Data Protection Regulation (GDPR) in the European Union, you have the right, under applicable law, to object to or request restrictions on the processing of your personal data, and to request access to, rectification, erasure, and portability of your data.

Where the processing of your information is based on your consent, you have the right to withdraw that consent at any time. However, the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

If you find that your information has changed or is inaccurate, please notify us so that our records can be updated or corrected. If you believe that our processing of your personal data violates applicable laws, you can file a complaint with the supervisory authority.

We retain your personal data for the duration necessary to provide you with services or products, or as required by applicable laws such as tax and accounting laws.

Our business may require us to transfer your personal data to countries outside the European Economic Area, which may include China, the United States, or Singapore. We will take appropriate measures to ensure that recipients of your personal data fulfill their confidentiality obligations and ensure the implementation of measures such as standard contractual clauses. You can obtain these clauses by contacting our help center.

You can cancel your previously registered account at any time by following these steps: Go to the "My Account" page, click the "Cancel Account" button, and apply for cancellation.

After the account is cancelled, we will stop providing you with products or services and delete or anonymize your information at your request, except as otherwise provided by law. This may also result in the loss of access to the data in your account, so please proceed with caution.

The Legal Basis for Our Information Processing

We process your information based on the following legal grounds for the purposes stated in this privacy statement:

When Providing Products or Services,We process your personal information to fulfill our contract with you (for example, to provide the services you have requested, to identify and authenticate you so that you can use our website and mobile applications).When Pursuing Legitimate Interests,We process your personal information for our legitimate interests and those of third parties, while taking appropriate measures to protect your privacy. This means we will process your information in the following circumstances, for example:

To provide and improve Ai Home products and services.
To develop new products and features.
To understand how people use our products and services.
To conduct research to improve the services we provide to users and benefit the public.
To send you marketing information or other messages about Ai Home products.
To prevent harm to us, our users, and the public in terms of rights, property, and safety.
To detect, prevent, or otherwise address fraud, abuse, security, or technical issues related to our services.
To maintain and improve the integrity of our computing systems and protect the data security of our users.
To enforce legal statements, including investigating potential violations of applicable terms of service.

When Complying with Legal Requirements:

We process your data when we have a legal obligation to do so (for example, to comply with applicable accounting rules, to fulfill the requirements of law enforcement for mandatory disclosure).

And Based on Your Consent:

We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at any time (for example, to place cookies, to share your information with third parties for advertising purposes).

How This Policy Is Updated

Please note that this privacy policy may change from time to time. We will notify you of any changes on our website or by contacting you.

Contact Us

If you have any questions or concerns regarding this privacy policy, please feel free to contact us at support@xiaotunsmart.com.